Help centre
How can we help?
How it works
Buy before you go
Choose your destination and a plan. Your eSIM arrives by email about a minute after paying, and it is on your order page too.
Install it at home
On Wi-Fi, any time before you fly. Installing uses nothing: your days have not started.
Switch it on when you land
Set the eSIM as your line for mobile data and turn on data roaming for it. Your days start at that first connection.
Is my phone compatible?
Most phones from 2019 on
iPhone XS, XR and newer; Google Pixel 3 and newer; Samsung Galaxy S20, Z Fold and Z Flip and newer; and many recent phones from other makers.
Check yours in ten seconds
Dial *#06#. If you see an EID number, your phone supports eSIM. On iPhone you can also look for "Add eSIM" under Settings → Mobile Data.
It must be unlocked
A phone locked to a carrier will not accept another carrier's eSIM. If you are unsure, ask the carrier that sold it.
Install on iPhone
The quick way
Open your order page on the iPhone and tap "Install on iPhone". Follow the prompts.
With the QR code
Settings → Mobile Data → Add eSIM → Use QR Code, and scan the code from your email or order page on another screen.
Label it
Name it "Travel" so you can tell it from your own line, and choose it for Mobile Data when you land.
Install on Android
With the QR code
Settings → Connections (or Network & internet) → SIMs → Add eSIM, then scan the QR code.
Without a second screen
Use the activation code shown on your order page: choose "Enter code manually" and paste it.
When you land
Set the eSIM as your SIM for mobile data and turn on roaming for it.
Data left and top-ups
See what is left
Your eSIM page shows data and days left. Networks report usage with a delay, so we show how old each figure is.
Top up the same eSIM
Add data from your eSIM page in a tap. No new QR code, nothing to reinstall.
5% back
Every delivered order adds 5% of what you paid to your balance, to spend on your next plan or top-up.
It will not connect
Turn on data roaming for the eSIM
It is a travel eSIM: it connects as roaming. This is the most common fix.
Check it is the line for mobile data
Your phone may still be using your own SIM for data.
Restart, or toggle airplane mode
It makes the phone search for networks again.
Still nothing?
Write to us with your order reference. If we cannot get it working, you get a full refund.
Still stuck?
A person answers. Send your order reference and a screenshot of the screen you are on.